Privacy Policy

Company: Premium Flowers, Lda (adiante designada por “Premium Flowers”)
Headquarters: Beloura Business Center, Rua dos Navegantes, Bloco 4 – 1ºD, 2710-297 Sintra
VAT number: 517509121
Contact of the Data Protection Officer: info@premiumflowers.pt

The Personal Data Protection Law and the General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016) ensure the protection of natural persons with regard to the processing of personal data and the free movement of such data.

Under the law, “personal data” means any information, of any nature and regardless of its medium, including sound and image, relating to an identified or identifiable natural person.

Premium Flowers respects your privacy and is committed to protecting your personal data. This Privacy Policy applies exclusively to the collection and processing of personal data carried out by Premium Flowers. Any hyperlinks to websites external to Premium Flowers are not covered by this privacy statement.

This Privacy Policy regulates the eventual collection and processing of personal data, collected or provided by users in any part of the site premiumflowers.pt, as well as the exercise of their rights in relation to this data, under the terms of the applicable legislation.

Premium Flowers, in the scope of its activity, may collect and process the personal data necessary for the provision of the services contracted, communication with Customers, the preparation of statistical analyzes and direct marketing activities. In this context, data such as name, address, telephone or mobile number, e-mail address and payment information are processed when you make a purchase in our Online Store.

If you create an account on our website, we may collect information related to your account, including username, password, and account preferences.

The personal data we process will be used solely for the following purposes:

• Execution and management of a sales contract or service provision contract;
• Processing of orders;
• Communication with Customers and clarification of doubts;
• Processing of requests for information;
• Processing of complaints;
• Statistical activities;
• Direct marketing communications (if you have given prior consent);
• Prevention and combating fraud;
• Conducting satisfaction surveys;
• Management and participation in events and campaigns.

At the time of collecting personal data, the lack of response to the data considered mandatory will imply the impossibility of providing the service for which the data were requested.

Premium Flowers does not share users’ personal data with third parties with whom it has not established a contractual relationship that provides for the confidential treatment of this data.

In order to be able to fulfill the purpose of this website, Premium Flowers may transfer your personal data to other entities that will process it for the following purposes:

• Provision of the services contracted;
• Management and processing of payments;
• Logistics and transportation;
• Insurance activities;
• Promotion of our products and services.

Premium Flowers may also share personal data with Public Authorities if it is required to do so by law or if we believe it is necessary to protect our rights or the rights of third parties.

In accordance with the applicable data protection legislation, the data subject may exercise their rights of access, rectification, deletion, limitation, opposition and portability at any time.

To exercise these rights or if you have any questions about our privacy policy, the data subject must contact Premium Flowers at the e-mail address info@premiumflowers.pt.

Personal data is processed with the level of protection legally required to ensure the security of the same and to prevent their alteration, loss, treatment or unauthorized access, taking into account the state of technology, the user being aware and accepting that security measures on the Internet are not absolute.

Premium Flowers, whenever it accesses any personal data, commits itself to:

• Store it through legally required security measures, of a technical and organizational nature, that guarantee its security, thus avoiding alteration, loss, treatment or unauthorized access, in accordance with the state of technology at any time, the nature of the data and the possible risks to which they may be exposed;
• Use the data exclusively for the previously defined purposes;
• Ensure that the data are processed only by the employees whose intervention is necessary for the provision of the service, and that they are bound by the duty of secrecy and confidentiality.

A Premium Flowers reserves the right to modify this Privacy Policy at any time. The changes will take effect immediately after their publication on the website.

If you have any questions or concerns about this Privacy Policy, please contact us at info@premiumflowers.pt.